Who we are?

Ets. Moujaes is a well established, family-owned business, that has been in the market since 1960, We have tirelessly committed ourselves to providing a loyal, dependable service time and time again, and have become one of the leading suppliers of fastening and fixing solutions in region.

As our business has progressed, so has our range of products & services. Starting out as suppliers of fixing and fastening solutions to the building and industrial sectors, we now stock and supply a vast range of goods produced by the industry’s best manufacturers, including the likes of CADDY, SORMAT, LOBO, ALPEN, Acton, Abrabeta, BEARGRIP, INOXMARE. We liberally reinvest in inventory, adding only the highest quality, competitively priced fasteners and related products. We can provide a solution to any connection need and offer complete after-sales support and service.

We strive to exceed our customer’s expectations by our exceptional services like timely delivery, callbacks when promised, zero-defect products and 100% customer satisfaction. The reward is our satisfied, loyal customers and employees who prosper along with us.

 

Mission

Our mission is to build lasting relationships, both with our customers and our suppliers. Our aim is to become the region’s preferred fastening and fixing solutions’ provider, recognized for value and customer service.

As such, we respect and rely on all our partners, suppliers, vendors and customers. We are committed to stakeholder partnerships and collaboration and consider ourselves to be on the same team with each and every party involved in our chain of work.

“We aim to work smarter, not harder.”

Our depth and breadth of product line offering will continue to expand in response to market needs and to new growth markets that we identify.

We will continue to expand and adjust our regional presence and sourcing model to meet customer needs and exceed their expectations.

 

What will the future bring?

Close to the customer — Customer Satisfaction Survey

For Ets. Moujaes it is crucial to understand what our customers expect from us and from our products. For this reason, we are in the process of launching the CRM customer management system, as part of an improvement initiative in sales. We will track our customers’ expectations, analyse them, measure customer satisfaction trends and compare them to competition and provide solutions & action plans.

This initiative will help us evaluate market information, improve internal processes and increase transparency at the same time.

 

Vision

Within our chosen markets, our Vision for the future is to be customer’s first and best choice in the products and services we provide. A leadership which never accepts the status quo and continues to innovate and evolve for the benefit of our customers, shaped by our values vis-a-vis our communities and our stakeholders.